FREQUENTLY ASKED QUESTIONS

PERSONALISED AND BESPOKE COMMISSIONS

The most popular commissions are family portraits, though I have been receiving more and more other children's drawings, like dragons and jungles. The shop has examples of various options. If unsure please send us a photo and I will get back to you with a quote.  

I WANT ONE, WHAT NEXT?

Buy your product in the shop. You can send us the original or scan the image yourself;  The scan would ideally be 300-600dpi at A4 size as a jpg. The portraits can be drawn on separate sheets of A4.  If the image is pencil and hard to read we prefer to work from the original.  We will respond to you within one/two days to let you know if the scan.
The scanned image to Karen@quirkylime.co.uk.

Please send the original with recorded delivery to (It will be returned with recorded delivery):  
QuirkyLime
39 Jewry Street
Winchester
UK - SO23 8RY

HOW LONG WILL IT TAKE?

In normal times, It should be done in 2 to 4 weeks from the day the scan/drawing is approved (depended on the complexity of the drawing and time of the year). If you need it fast, please contact me directly.

PRINT

The giclee print will be printed with vibrant inks using the latest technology on heavy smooth art acid-free archival paper. The inks are pigment inks, which are archival quality and fade resistant. 

FRAMING

Our frames are handmade in the UK and are available in black. The wood is FSA certified softwood with very high-quality 2mm thick optically pure acrylic glazing. The frame dimensions are 38 mm wide and 20 mm deep.

The frames are carefully prepared, taped, sealed, provided with saw-tooth hangers and felt pads. Framed prints are dispatched using custom made packaging. All frames shipped in the UK are for next day delivery.

RE-ORDERING

Once you have ordered your artwork, we will store your digital image and you can reorder further products at anytime. You can also change the background colour for a small extra cost. See here for extra copies.

POSTAGE

FREE postage in the UK - Royal Mail Tracking Service. International will be tracked where possible. The print is wrapped in tissue and will be sent in a solid cardboard tube. All frames shipped in the UK are for next day delivery. All international orders are regular airmail.  If you'd like an upgrade to a tracked service, we can arrange that for you at your cost. 

RETURNS

The products that are bespoke and personalised have no return or exchange policy. We always confirm the print with you before sending it to the printer. If items get lost in the mail, and the item has not been delivered within 21 days of postage, we will resend you a replacement. Do contact us if you are unhappy about your product.

PHOTOGRAPHY

Photography is done accurate as possible to reflect size, detail and colour. Together with the item description we try to give you maximum information to understand the item. Due to the photography and computer screen settings the colours might vary slightly.