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Privacy Policy

At Quirky Lime we are committed to protecting and respecting your privacy.

We have recently updated our privacy policy in line with new legislation to ensure that you are aware of how we collect, use and store your personal data.

Any questions regarding this Policy and our privacy practices should be sent by email to hello@quirkylime.co.uk  or by writing to Quirky Lime, 10 South View, Winchester, SO22 5EL. Alternatively, you can telephone 07880 578496.

Who are we?

We are Quirky Lime.  A design studio specialising in transforming your child’s drawings into wall-worthy Junior Masterpieces.  We create bright, colourful, larger than life reproductions of favourite drawings produced by your child, creating a memory that lasts a lifetime. 

How do we collect information from you?

Quirky Lime may collect your personal data in the following circumstances: 

  • When you give it to us DIRECTLY when you buy a product or order a commission;
  • When you request information via our website;
  • When you register to receive more information from us;
  • When you communicate with us; and,

·       When you access Quirky Lime’s Social Media

We might also obtain your personal data through your use of social media such as Facebook, WhatsApp, Twitter or LinkedIn, depending on your settings or the privacy policies of these social media and messaging services. To change your settings on these services, please refer to their privacy notices, which will tell you how to do this. 

https://www.facebook.com/policy.php
https://twitter.com/en/privacy
https://www.whatsapp.com/legal/#privacy-policy
https://www.linkedin.com/legal/privacy-policy

What type of information is collected from you?

The personal information we collect might include your name, address, email address, and the type of product you are interested in.  If you register via website then we may also collect the IP address, and information regarding what pages are accessed and when.  

If you make an online payment with your card information is not held by us, it is collected by our third-party payment processors, who specialise in the secure online capture and processing of credit/debit card transactionsIf you have any questions regarding secure transactions then please contact us.

How is your information used?

We process your personal information for certain legitimate business purposes, which include some or all of the following:

·       To process your order, create your bespoke commission or notify you of any new products that we think may be of interest to you. 

·       To remind you of our products at specific times that we think you may need them, e.g. Christmas, Easter or a particular date that you have given to us.

·       To make you aware of any changes to the products we provide, any special events or competitions. 

You are able to unsubscribe from us contacting you at anytime by clicking on unsubscribe at the bottom of any of the emails we have sent you, or by sending an email to hello@quirkylime.co.uk requesting deletion from the marketing list.

Will Quirky Lime share your information with anyone else?

We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes.

We may pass your information the purposes of completing tasks and providing services to you on our behalf (for example to send or frame a completed commission). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service.

For further information please review their policies

·       Mailchimp https://mailchimp.com/legal/privacy

·       Hubspot https://legal.hubspot.com/privacy-policy   

We will also comply with legal requests where disclosure is required or permitted by law (for example to government bodies for tax purposes or law enforcement agencies for the prevention and detection of crime, subject to such bodies providing us with a relevant request in writing).

What are your rights over your personal data?

You have the right:

·       To decide whether or not you wish to receive information from us.

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. You can change your marketing preferences at any time by contacting us by email: hello@quirkylime.co.uk  or telephone on 07880 578496.

·       To access the personal data we hold about you

You may at anytime request the data we hold about you via the email: hello@quirkylime.co.uk or telephone 07880578496

·       The correction of your personal data when incorrect, out of date or incomplete

If you notice on any of our communications with you that the data we hold is incorrect then please let us know via email: hello@quirkylime.co.uk or telephone 0788057849

How do we protect your personal data?

When you give us personal information, we take steps to ensure that it’s treated securely. We have in place administrative, technical and physical measures on our website and internally designed to guard against and minimise the risk of loss, misuse or unauthorised processing or disclosure of the personal information we hold.  

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

Use of 'cookies'

Like many other websites, the Quirky Lime website uses cookies. 'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual.

It is possible to switch off cookies by setting your browser preferences. Turning cookies of may result in a loss of functionality when using our website.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the policy of that third-party site.

Changes to this policy

We may make changes to this policy from time to time as our business and internal practices and/or applicable laws change.  We will not make any use of your personal information that is inconsistent with the original purpose(s) for which it was collected or obtained (if we intend to do so, we will notify you in advance wherever possible) or otherwise than is permitted by applicable law.

How to contact us

If you would like to get in touch to discuss this policy, how we use your personal information, to exercise your rights or to provide feedback or make a complaint about use of your information, please contact us as follows:

Karen Willcox - 10 South View - Winchester -SO22 5EL

You can also contact the Information Commissioner's Office via https://ico.org.uk/  for information, advice or to make a complaint.